Refund policy

Refunds and replacements

Returns and refunds are different things. We do not take bottles back, but an order that arrives wrong is refunded or replaced. Both rules are set out below.

We do not accept returns. SHARPE is an ingestible product. Once a bottle has left our control we cannot verify how it has been stored or handled, so a returned bottle can never be sold again safely. This means we cannot accept a bottle back, and we cannot refund a change of mind.

We will always make it right if something is wrong with your order. If your order arrives damaged, defective, misprinted, incomplete or incorrect, or if it does not arrive at all, you are entitled to a full refund or a replacement, at your choice. You do not need to send anything back to us.

How to claim. Contact us within 30 days of delivery. For a package that never arrives, contact us within 30 days of the estimated delivery date. Include your order number, a brief description of the problem, and a photograph where there is something to photograph.

What happens next. We will review your claim and tell you whether it is approved. If you asked for a replacement, a new order ships within 3 business days of approval. If you asked for a refund, it goes back to your original payment method, typically within a few business days of approval.

Questions? Contact us.